Sales System
A sales system is the process a customer goes through, from the search phase until they become an accepted client, can be considered synonymous with the sales process.
Product: Everything that can be offered in a market for attention, purchase, use, consumption, and that can fulfill a desire or need.
Services: A form of product consisting of attributes, benefits, and satisfactions offered for sale, essentially intangible, and not resulting in the ownership of anything.
The role of technology in organizations has increased exponentially
Business organizations use information systems for a variety of purposes. Their use is closely related to the structure of business organizations and the way they aim to achieve their goals. To understand how information systems take shape from the organization and how they shape the organization, let's first examine organizations and information systems.
Information System
A sales system integrated with information systems is an integrated approach to managing the sales process by using information technologies to automate and optimize operations.
Information systems support and operate within all parts of an organization's process. Inputs for subsystems can come from internal or external sources. Regardless of how the data enters the subsystem, it is considered external data. However, once it enters the subsystem, it becomes internal data. Similarly, goods and services are outputs for both internal and external systems.
An example of how inputs can be transformed into added value for an organization is software related to new business opportunities. These types of software analyze social networks by collecting data from employee phone directories, address books, emails, and calendars. Then, relationships between the data are built to identify potential new clients and new business opportunities to increase sales. This leads to an increase in the value of the data. Organizations carry out value-added processes to achieve their goals by leveraging opportunities.
Customer realationship management – CRM Sales System
Customer Relationship Management (CRM) systems are programs that help a company manage its relationship with the customer. This includes marketing and advertising, sales, post-sales customer service, customer contact, educating them about new products, and actively selling products to existing and new customers. Often, CRM software uses a variety of information sources to complete customer profiles.
Also, CRM systems collect feedback from customers that helps in designing new products or services.
What is the role of information systems in the value-adding process?
A traditional view of information systems shows that they are used by organizations to control and monitor processes. These value-added processes ensure effectiveness and efficiency. An information system can turn feedback from value-added process subsystems into very important information. This information is for use by users within an organization. This information can enhance system performance and be used as a basis for how the organization operates. These changes may include using different raw materials or developing new products and services.
Information System Sales System
From this perspective, the information system is external to the processes and serves to monitor or control them. However, a more contemporary perspective shows that information systems are often closely interconnected with the value process itself. An even further perspective leads to a new outlook on how and why information systems can be used in business. However, the potential role of information systems within this process leads to the discovery of better ways.
